WordPress Website Maintenance & Security (Non-Hosted)

Want to keep your website secure, up-to-date, and performing well without the hassle? With this monthly package, we’ll run updates on your WordPress install, as well as any themes and plugins on your site, at least once each month, to make sure your site is up to date with the latest security and performance patches. We’ll also keep regular backups of your site, so that it can be restored to a previous version, if any major issues arise. And if your website breaks or goes down, you can contact us for troubleshooting services (subject to additional costs).

$150

(Quantity Rate)

The non-hosted maintenance package includes:

  • Monthly WordPress, theme and plugin updates: These updates are extremely important for WordPress sites, in order to prevent attacks, broken functionality, and degraded performance.
  • Additional proactive security-related WordPress, theme and plugin updates, as needed: If our security tools flag an update as necessary to fix a dangerous security flaw, we will prioritize the update of the affected tool, even if this month’s updates for the site were already completed.
  • Staging websites for maintenance updates: Theme and plugin updates can often have unintended negative impacts on a website, so to prevent breaking the live website, we run all updates on a staging copy of the website and test each update thoroughly before updating the live website.
  • Automatic website backups, for the ability to restore the site to a previous version in case of hacking, broken site, or other issues: We run automatic backups on your website once a month and store them for a year on a separate Amazon S3 storage account, for added security.
  • Installation of a curated suite of security and performance optimization tools: We’ve curated a selection of top-rated and well-tested security and performance tools that we will install and configure on your website, to help keep the site running at it’s best.
  • Uptime monitoring: We’ll receive a notification right away if your site goes down, so that we can notify you and prioritize fixing it.
  • Premium web forms and spam filtering: These tools will help make sure you receive all the notifications you want, and reduce the ones you don’t.
  • Visual regression testing: We take and compare screenshots of your website before and after maintenance updates each month to ensure there are no unwanted visual changes to the site.
  • Additional login security: We install reCaptcha on the login page and block a common backdoor login path to help keep hackers out.
  • Basic performance optimization: We include a set of basic performance optimizations to help speed up your website.
  • Website activity monitor: The activity monitor will keep track of updates that are made on the website, as well as which user made the updates. This helps prevent confusion when multiple people may be working on the website, and helps us to more quickly troubleshoot any issues that may arise.
  • Custom dashboard plugin: Marketeering Group’s custom dashboard plugin will clean up the WordPress admin area, in order to make it less overwhelming and easier to work in.

Website clean-up and/or troubleshooting, in the case of a malware attack or other server/hosting issues, is available for an additional hourly charge.

Before starting a non-hosted maintenance plan, Marketeering Group’s developers will evaluate your website to determine the level of complexity, which is based on how much time we’ll need to keep your website up-to-date and fully secured. Some examples of sites with high complexity include those with e-commerce, membership, registration/scheduling, online classes, and other complex online applications. Outdated or custom themes and plugins, as well as lower-level hosting plans, can also increase the complexity level.

Once we begin maintenance services, we will install our suite of security and performance tools on the website, then begin running updates once per month and monitoring security for the site. From this point, the service is typically hands-off for you. If we run into any issues with updates, such as expired plugin licenses, abandoned tools, or other security risks that require additional considerations, we will contact you with the details. And if you run into any issues with your site, you can contact us for assistance, and we’ll help you troubleshoot the problem (troubleshooting service is subject to additional fees).

  • This service may not be available for websites on all hosting platforms. Access to this service will be dependent on a successful audit of the current hosting system, and our access to the account.
  • Marketeering Group must have full access to your hosting account in order to perform site updates. If you update your hosting password, please send us the updated credentials.
  • Marketeering Group must have access to your domain registration so that we can update or troubleshoot DNS issues that may arise. If you update your domain registration password, please send us the updated credentials.
  • Marketeering Group will run WordPress, theme and plugin updates on your site once a month to maintain site security and performance. We test all updates on a staging site before they are made live.
  • Marketeering Group may decide not to update certain tools or plugins, if it is deemed that the update will negatively affect the website.
  • We will be unable to update any paid themes or plugins where the client does not hold a valid, up-to-date license for the tool. If we notice any missing or out-of-date licenses, we will notify the client, and it will be their responsibility to pay for the license in order to receive the latest updates for that tool.
  • At times, a theme or plugin may be abandoned by the author, and no further updates will be provided. Abandoned tools may lead to security or functionality issues on the site. If this is the case, we will contact the client with a recommendation for a replacement. The client will be responsible for any fees associated with purchasing the replacement tool, as well as the additional hourly rate for the development time required to install and configure the new tool. We will provide a quote for these costs and request approval before additional work is started.
  • The client must not remove any of the security plugins on the site. (These could include WordFence, Sucuri, Google ReCaptcha, Math Captcha, SF Move Login, Updraft Plus, or others. We can provide a full list of the security plugins on the client site by request.)
  • Do not change or deactivate the Marketeering Group WordPress users, as we will need full access to keep the site secure and up to date.
  • If the client makes any updates to the website theme or plugins, including adding or removing themes or plugins, editing theme files, or updating to newer theme or plugin versions, Marketeering Group must be notified of the change as soon as possible, so that we can prevent conflicts with our ongoing maintenance work. If new tools are added to the website, the complexity level of the site may be affected, and the monthly maintenance costs may increase. The fixing of any issues with the site, which are caused by client-run updates, will be quoted at hourly development rates. Please contact Marketeering Group before making updates to the website, if you are concerned about this.
  • Strong passwords are required (mix of upper and lower case letters, numbers, and symbols).
  • Marketeering Group will run monthly website backups and store them on a third-party Amazon S3 account for up to one year.
  • Troubleshooting for website issues outside of Marketeering Group’s standard monthly maintenance updates, including, but not limited to, malware attacks, server performance issues, domain/DNS issues, and broken styling or functionality due to a client or user error, will be charged at an hourly rate. Please email siteupdates@marketeeringgroup.com or call 206-327-9627 to request assistance with such issues.
  • Marketeering Group is not responsible for any security, performance or other issues caused by your hosting environment. If the hosting environment seems to be responsible for issues, we may provide recommendations for moving the website to a premium WordPress hosting company.
  • We do not provide email services with our non-hosted maintenance plan. As such, any email set-up or troubleshooting for email issues is not included in this product.
  • We are not responsible for any spam messages you may receive through your email or website contact forms. We will install tools to mitigate spam coming through the website, but offer no guarantees that spam will be blocked before it reaches you. As we do not provide email services, we are unable to configure your personal email inbox for spam prevention.
  • We are unable to provide troubleshooting or configuration support for issues on personal computers, mobile devices or networks. If an issue seems to be relegated to a specific device or network, we can recommend a third-party tech support company for further diagnostics.
  • This product does not include updates to website content or design. If you would like to change the way your website looks or functions, those edits can be purchased through our WordPress Website Revisions product.
  • Due to the sometimes unpredictable nature of technology, including websites, servers, and hosting platforms, Marketeering Group does not take responsibility for any issues that may arise with your website while maintained with us. This includes any website hacks or malware attacks that happen while we are maintaining your website, as well as any issues caused by failures in the hosting platform or conflicts caused by website updates. We strive to keep your website up and running well at all times, but cannot guarantee that the site will not break or go down. We will do our best to fix any maintenance related issues in a timely manner, but can not be held accountable for any negative consequences to your business that may arise from such issues.
  • It is the client’s responsibility to assure that the website is compliant with all applicable laws, rules and regulations for your industry, audience, and location. Marketeering Group does not guarantee any specific compliance as part of the website maintenance package.